Privacy Policy

1. Introduction

Welcome to Trusted Accounting Solutions Inc. ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

We comply with the General Data Protection Regulation (GDPR) and applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing address.
• Business Information: Business name, job title, and industry.
• Financial Information: Banking information, tax identification numbers, and other financial data necessary to provide our accounting services.
• Website Usage Data: IP address, browser type, device information, pages visited, and cookies.

3. How We Collect Information

We collect information in the following ways:

• Direct Collection: Information you provide when you fill out forms on our website, correspond with us by email or phone, or engage our services.
• Automated Collection: Information collected automatically through cookies and similar technologies when you visit our website.
• Third-Party Sources: Information from third parties such as business partners, credit reference agencies, or public databases, in accordance with applicable law.

4. How We Use Your Information

We use your personal information for the following purposes:

• To provide and manage the accounting services you request.
• To communicate with you regarding our services, respond to inquiries, and provide customer support.
• To comply with legal and regulatory obligations, including tax filing requirements.
• To improve our website and services based on your feedback and interactions.
• To send you marketing communications about our services (with your consent where required by law).
• To detect and prevent fraudulent activity and ensure the security of our systems.

5. Legal Basis for Processing

Under the GDPR, we rely on the following legal bases for processing your personal information:

• Contractual Necessity: Processing necessary to fulfill our contractual obligations to you.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services and preventing fraud.
• Legal Obligation: Processing necessary to comply with our legal obligations.
• Consent: Processing based on your specific consent, such as for marketing communications.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

7. Data Sharing and Disclosure

We may share your personal information with:

• Service Providers: Third-party vendors who perform services on our behalf, such as IT service providers, payment processors, and business partners.
• Legal and Regulatory Authorities: Government authorities or other third parties when required by law or to protect our rights.
• Professional Advisors: Accountants, lawyers, auditors, and insurers who provide professional services to us.

We require all third parties to respect the security of your personal information and to treat it in accordance with the law.

8. International Transfers

We primarily process and store your personal information in Canada. However, we may transfer your information to service providers or partners in other countries. When we transfer personal information outside of Canada or the European Economic Area (EEA), we ensure appropriate safeguards are in place to protect your information, including data transfer agreements incorporating standard contractual clauses approved by the European Commission.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: The right to request copies of your personal information.
• Rectification: The right to request that we correct inaccurate or complete incomplete information.
• Erasure: The right to request that we delete your personal information in certain circumstances.
• Restriction: The right to request that we restrict the processing of your information in certain circumstances.
• Data Portability: The right to request that we transfer your information to another organization or directly to you.
• Objection: The right to object to processing based on legitimate interests and direct marketing.
• Withdraw Consent: The right to withdraw consent where we rely on consent to process your information.

To exercise these rights, please contact us using the details provided at the end of this policy. We may need to verify your identity before responding to your request.

10. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities on our website. Cookies are small text files stored on your device that help us provide you with a better browsing experience. You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. However, if you disable or refuse cookies, some parts of our website may become inaccessible or not function properly.

11. Data Security

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. We limit access to your personal information to employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal information on our instructions and are subject to a duty of confidentiality.

We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

12. Children's Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our systems.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on our website with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Trusted Accounting Solutions Inc.
215 Elmwood Avenue
Ottawa, ON K1Y 3H6
Canada
Email: [email protected]
Phone: +1 (613) 782-2123

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority.